• Do I need to be home?

You don't have to be present during the cleaning. However, we recommend a quick meet-and-greet for new clients to build a comfortable experience.

• Are you licensed and insured?

Absolutely! We are bonded through NEXT Insurance for your peace of mind.

• Can I request a specific cleaner?

Absolutely! Just let us know your preference, and we'll do our best to accommodate it. However, please note that our cleaners may occasionally need time off. In those cases, we'll offer you the option to reschedule or have another reliable cleaner handle your service.

• Do you bring your own supplies?

Yes, we provide all the cleaning products needed for your sparkling home!

• What's your cancellation policy?

We appreciate advance notice! Cancellations made more than 24 hours before your cleaning are fully refundable. However, for cancellations within 24 hours, a $40 fee applies to cover scheduling costs and compensate cleaners who reserved their time. If unforeseen circumstances force a cancellation on the cleaning day, a 50% service fee will be charged as cleaners dedicate their day to your service and filling last-minute slots is difficult.

• Rescheduling:

Life happens! We understand that schedules change. As long as you let us know 24 hours before your original appointment, we'll happily reschedule your cleaning free of charge.

• Pricing:

The cost of your cleaning depends on the size of your home, the level of service you desire, and how often you'd like us to visit. We have various options to fit your needs and budget!

• Contacting Us:

Our customer service hours are:

• Monday-Saturday: 8 AM - 6 PM
• Sunday: 10 AM - 3 PM

• Do you work weekends and holidays?

We prioritize our team's well-being. However, we are available on some holidays, with potentially limited hours. Feel free to text us directly, and we'll do our best to accommodate your needs during those times.